Privacy Policy of
Ruffian Software, Inc.
Ruffian Software, Inc. (“Ruffian Software,” “we,” “us,” or “our”) operates the TechIDManager website and related business activities, including customer communications, support, sales, marketing, and service delivery.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with us, request information, sign up for services, receive support, or otherwise use TechIDManager-related services (collectively, the “Service”).
By using the Service, submitting information to us, or entering into an agreement with us, you acknowledge the collection, use, and disclosure of personal information as described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- name
- company name
- email address
- phone number
- postal address
- account or billing information
- information submitted through forms, demos, support requests, or other communications
We may also collect information automatically when you use our website or interact with our Service, including:
- IP address
- browser type and version
- device information
- pages visited
- date and time of access
- referring pages
- time spent on pages
- other diagnostic and usage data
How We Use Personal Information
We may use personal information to:
- provide, operate, and improve our website and services
- communicate with you about TechIDManager, support, demos, billing, and service-related matters
- respond to questions, requests, and customer support needs
- manage customer and prospect relationships
- send product updates, notices, newsletters, and marketing communications, where permitted
- analyze website usage and improve performance and usability
- protect the security, integrity, and availability of our systems and services
- comply with contractual, legal, regulatory, or audit-related obligations
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and support communications and marketing activities.
You may choose to accept or refuse cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.
Service Providers and Third-Party Processing
We may use third-party service providers to help operate our business, provide our website and services, communicate with customers, deliver support, manage customer relationships, and analyze usage.
These third parties may process personal information on our behalf only as needed to perform services for us and are not authorized to use it for unrelated purposes.
As of the effective date of this Privacy Policy, third-party providers that may process customer or prospect personal information include:
- HubSpot, for customer relationship management, sales, marketing, and contact management
- Slack, for internal collaboration and support-related communications in which personal information may appear
- Google Workspace / Gmail, for email, support, operational, and business communications
We may also use additional third-party providers for infrastructure, hosting, billing, analytics, or related business operations. We may update this Privacy Policy from time to time to reflect material changes in our use of service providers.
By using our website or services, submitting information to us, or entering into an agreement with us, you acknowledge that we may share personal information with these service providers as necessary to operate our business and provide the Service.
Disclosure of Information
We may disclose personal information:
- to service providers and contractors acting on our behalf
- to comply with applicable law, regulation, legal process, or enforceable governmental request
- to protect the rights, safety, security, and property of Ruffian Software, our customers, or others
- in connection with a merger, acquisition, financing, corporate reorganization, or sale of assets
- with your consent or at your direction
We do not sell personal information.
Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Links to Other Websites
Our website may contain links to third-party websites or services that are not operated by Ruffian Software. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
If you believe a child under 13 has provided personal information to us, please contact us.
Your Choices
You may choose not to provide certain personal information, but doing so may limit your ability to use certain features of our website or services.
If you no longer wish to receive marketing communications from us, you may use the unsubscribe mechanism included in those communications or contact us directly.
Contact Us
If you have questions about this Privacy Policy or would like to contact us regarding privacy-related matters, please contact Ruffian Software at:
support@techidmanager.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date above. Your continued use of the Service after changes become effective constitutes your acknowledgment of the updated Privacy Policy.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
